.portal-filter-grid {
    display: grid;
    grid-template-columns: minmax(240px, 1.5fr) minmax(180px, .7fr) auto auto;
    gap: 12px;
    align-items: end;
}
.portal-card-head {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
    margin-bottom: 12px;
}
.portal-ticket-rows {
    display: grid;
    gap: 10px;
}
.portal-ticket-row {
    display: grid;
    grid-template-columns: minmax(260px, 1.5fr) minmax(150px, .5fr) minmax(220px, 1fr);
    gap: 14px;
    align-items: center;
    padding: 14px 16px;
    border: 1px solid rgba(26,73,120,.12);
    border-radius: 14px;
    background: #fff;
    text-decoration: none;
    color: inherit;
}
.portal-ticket-row:hover {
    border-color: rgba(26,73,120,.28);
    box-shadow: 0 8px 24px rgba(15,38,64,.06);
}
.portal-ticket-main {
    display: grid;
    gap: 4px;
}
.portal-ticket-main strong {
    color: #0f4f8f;
}
.portal-ticket-main small,
.portal-ticket-status small,
.portal-ticket-last {
    color: #607086;
}
.status-pill,
.portal-status-large {
    display: inline-flex;
    width: fit-content;
    border-radius: 999px;
    padding: 6px 12px;
    font-weight: 800;
    background: #eef5ff;
    color: #0f4f8f;
}
.portal-status-large {
    font-size: 18px;
}
.portal-detail-grid {
    display: grid;
    grid-template-columns: minmax(220px, .5fr) minmax(300px, 1fr);
    gap: 16px;
    margin-bottom: 16px;
}
.portal-dl {
    display: grid;
    grid-template-columns: 120px 1fr;
    gap: 8px 12px;
}
.portal-dl dt {
    font-weight: 800;
    color: #607086;
}
.portal-messages,
.portal-history {
    display: grid;
    gap: 12px;
}
.portal-message,
.portal-history-row {
    border: 1px solid rgba(26,73,120,.10);
    border-radius: 14px;
    padding: 14px;
    background: #fff;
}
.portal-message-meta {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    color: #607086;
    margin-bottom: 10px;
}
.portal-message-body {
    white-space: pre-wrap;
    line-height: 1.45;
}
@media (max-width: 900px) {
    .portal-filter-grid,
    .portal-ticket-row,
    .portal-detail-grid {
        grid-template-columns: 1fr;
    }
}